Three years later, things haven’t changed. I installed it again on my new system last week. Since then, it has crashed my 9-month-old work computer multiple times (more than 20) in less than four days. My backup computer has crashed as well, but only once or twice.

I spent more than three hours with their tech support team two days ago. To try and get the software stable, they had me remove the firewall on my wireless router, delete my anti-virus software and turn off Windows Firewall. When that wasn’t working, a technician took control of my computer and fiddled with the Windows registry and deleted some other Windows-related software. My system was exposed to the world, but at least my accountability partner could see if I lingered too long on some website.

They finally did a restore and attempted a fresh install. The program works, but logs itself off repeatedly to the point that the computer must be rebooted to get to a point where it can log in again. And if you click through too many websites too quickly, the software gets confused, jams up and throws up a warning that nmSvc.exe has stopped working. The only remedy is to reboot.

I run an Internet news business and find that this software is a hugely problematic in allowing me to get my work done. I am writing this review while waiting for my computer to reboot the second time today — and it’s only 8:13 a.m.